Effective Date: 17 January 2026

At SVAPNCLOTH PRIVATE LIMITED, your privacy and trust are important to us. This Privacy Policy explains how we collect, use, store, protect, and disclose your personal information when you visit, browse, interact with, create an account on, or make a purchase through https://svapncloth.in (“Website”).

By accessing or using our Website, you acknowledge that you have read and understood this Privacy Policy. We encourage you to review this policy carefully to understand how your information is handled.

1. Information We Collect

When you use our Website or services, we may collect information that you voluntarily provide to us, as well as certain information that is automatically collected.

Personal Information

Depending on how you interact with us, we may collect:

  • Full name
  • Email address
  • Mobile or telephone number
  • Billing address
  • Shipping or delivery address
  • Account and login information
  • Order and purchase details
  • Product preferences and related information
  • Customer support communications
  • Feedback, reviews, or other information you voluntarily provide

Payment and Transaction Information

When you make a purchase, payment-related information may be processed by our authorized third-party payment service providers. We may receive limited transaction information such as payment status, transaction reference, payment method, and order amount.

We do not intentionally store complete debit card, credit card, CVV, PIN, or online banking credentials on our own servers.

Automatically Collected Information

When you visit our Website, certain technical information may be collected automatically, including:

  • IP address
  • Browser type and version
  • Device type
  • Operating system
  • Website pages visited
  • Date and time of visits
  • Referring website or source
  • General usage and browsing information

This information helps us understand how visitors use our Website and improve its performance, security, and functionality.

2. How We Collect Information

We may collect information when you:

  • Visit or browse our Website
  • Create or update an account
  • Place an order
  • Make a payment
  • Subscribe to communications
  • Contact our customer support team
  • Submit a form or enquiry
  • Provide feedback or reviews
  • Interact with Website features
  • Use cookies or similar technologies

We aim to collect only information that is reasonably necessary for the purposes described in this Privacy Policy.

3. How We Use Your Information

We may use your personal information for legitimate business purposes, including:

  • Creating and managing your account
  • Processing and fulfilling your orders
  • Arranging shipping and delivery
  • Confirming and updating you about your purchases
  • Processing payments through authorized payment providers
  • Responding to enquiries and customer support requests
  • Managing returns, refunds, exchanges, and complaints
  • Improving our products, services, and Website
  • Personalizing your shopping experience
  • Maintaining Website security
  • Detecting and preventing fraud, abuse, or unauthorized activity
  • Sending service-related communications
  • Sending promotional offers and marketing communications where you have provided the required consent or otherwise permitted by applicable law
  • Maintaining business, accounting, tax, and transaction records
  • Complying with applicable legal and regulatory obligations
  • Protecting our rights, property, users, and business interests

4. Consent and Withdrawal of Consent

Where required under applicable law, we may rely on your consent to collect or process your personal information.

By voluntarily providing personal information to us, you consent to its collection and use for the purposes described in this Privacy Policy, subject to applicable law.

You may withdraw your consent where legally applicable by contacting us using the details provided in this Privacy Policy. Withdrawal of consent will not affect processing that was lawfully carried out before the withdrawal.

Please note that certain services may not be available or may be affected if information or consent necessary for providing those services is withdrawn.

5. Cookies and Similar Technologies

Our Website may use cookies and similar technologies to improve your browsing experience and understand Website usage.

Cookies may help us:

  • Remember your preferences
  • Maintain shopping cart information
  • Improve Website functionality
  • Understand Website traffic and usage
  • Improve Website performance
  • Support security and fraud prevention
  • Provide relevant communications where applicable

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some Website functionality.

6. Payment Processing

Payments made through our Website may be processed by secure third-party payment service providers.

We do not intentionally store complete payment card details, CVV numbers, PINs, or banking credentials on our own servers. Payment information is handled by the relevant payment provider according to its applicable security practices and privacy policy.

We may retain transaction-related information necessary for order processing, accounting, refunds, dispute resolution, fraud prevention, and legal compliance.

7. Sharing of Personal Information

We may share limited personal information with trusted third parties where necessary to operate our Website and provide our services.

These parties may include:

  • Payment processing providers
  • Delivery and logistics partners
  • Website hosting providers
  • Information technology and technical service providers
  • Customer support service providers
  • Analytics and Website performance providers
  • Professional advisors, where necessary
  • Government authorities, regulators, courts, or law enforcement agencies where legally required

We expect service providers handling personal information on our behalf to use it only for the relevant services and to apply appropriate safeguards.

We do not intend to sell your personal information to third parties for their independent commercial purposes.

8. Disclosure Required by Law

We may disclose personal information where we reasonably believe disclosure is necessary to:

  • Comply with applicable laws or legal processes
  • Respond to lawful requests from government or regulatory authorities
  • Comply with court orders or other legal obligations
  • Detect, investigate, or prevent fraud or security incidents
  • Protect the rights, property, or safety of our Website, customers, employees, or other persons
  • Establish, exercise, or defend legal claims

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

  • Completing and managing orders
  • Providing customer support
  • Maintaining transaction and accounting records
  • Meeting tax and legal requirements
  • Resolving disputes
  • Preventing fraud and misuse
  • Enforcing agreements and protecting our legal rights

When personal information is no longer required, we may delete it, anonymize it, or securely dispose of it, subject to applicable legal and regulatory requirements.

10. Data Security

We take reasonable technical, administrative, and organizational measures designed to protect personal information against unauthorized access, misuse, alteration, disclosure, loss, or destruction.

These measures may include access controls, security procedures, secure systems, and appropriate safeguards for information handled by our service providers.

However, no method of transmission or electronic storage is completely secure. Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security.

11. Your Privacy Rights

Subject to applicable laws and any relevant limitations, you may have rights regarding your personal information, including the ability to:

  • Request information about personal data we process about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of personal information where legally permitted
  • Withdraw consent where processing is based on consent
  • Opt out of promotional or marketing communications
  • Raise concerns or complaints regarding the processing of your personal information

Requests may be submitted using the contact details provided below. We may need to verify your identity before processing certain requests.

Certain information may need to be retained where required by law or where necessary for legitimate business purposes.

12. Marketing Communications

If you have opted to receive promotional communications, we may send information about products, offers, promotions, or other updates.

You may unsubscribe from marketing communications at any time by using the unsubscribe option included in the relevant communication or by contacting us.

Even if you opt out of promotional communications, we may continue to send necessary service-related communications, such as order confirmations, delivery updates, payment notifications, or important account information.

13. Third-Party Websites and Services

Our Website may contain links to third-party websites, applications, payment services, or other external platforms.

These third parties may have their own privacy policies and terms of use. Once you leave our Website or interact directly with a third-party service, their privacy practices may apply.

We are not responsible for the privacy practices, content, security, or policies of third-party websites or services that we do not control.

14. Children’s Privacy

Our Website and services are intended for individuals who are 18 years of age and above.

We do not knowingly collect or process personal data of individuals below 18 years of age through our services. If we become aware that personal information belonging to an individual below the applicable age has been collected without appropriate authorization, we will take reasonable steps to address and delete such information where required by applicable law.

15. Data Protection Under Indian Law

We are committed to handling personal information responsibly and in accordance with applicable Indian laws and regulations.

Our privacy practices may be governed by applicable provisions of the Digital Personal Data Protection Act, 2023 (DPDP Act), along with applicable rules, regulations, and other data protection requirements as they become applicable to our business.

We may also comply with other applicable Indian laws relating to information technology, electronic transactions, cybersecurity, consumer protection, taxation, and record keeping, as applicable to our operations.

16. Grievance Redressal

If you have any concern, complaint, question, or request relating to your personal information or this Privacy Policy, you may contact our Grievance Officer.

Grievance Officer: Mr. Abhishek
Company: SVAPNCLOTH PRIVATE LIMITED
Email: grievance@svapncloth.in
Phone: +91 7620510379

Address:
Second Floor, R-25 Rita Block, Shakarpur,
East Delhi, Delhi – 110092, India

We will review and address privacy-related grievances in accordance with applicable laws and within a reasonable timeframe.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, Website functionality, applicable laws, regulations, or privacy requirements.

When we make changes, we will publish the updated Privacy Policy on our Website and revise the Effective Date or Last Updated date as appropriate.

We encourage you to periodically review this page to remain informed about how we handle your information.

18. Contact Us

If you have questions about this Privacy Policy, our data practices, or the use of your personal information, you can contact us at:

SVAPNCLOTH PRIVATE LIMITED
Website: https://svapncloth.in
Email: info@svapncloth.in
Alternate Email: svapncloth31@gmail.com
Phone: +91 7620510379

Address:
Second Floor, R-25 Rita Block, Shakarpur,
East Delhi, Delhi – 110092, India

Last Updated: 17 January 2026