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Refund and Returns Policy
Effective Date: 17 January 2026
At SVAPNCLOTH PRIVATE LIMITED, we want you to feel confident about every purchase you make on https://svapncloth.in. If something isn’t right, we’re here to help with a simple and transparent return process.
When a Return is Possible
We accept return requests in situations where:
- The product delivered is damaged, defective, or incorrect
- The item is unused, unworn, and in its original condition with tags and packaging intact
- The request is raised within 7 days of delivery
Some items may not be eligible for return, such as products marked as final sale or customized items.
Getting Started With a Return
If you wish to return a product, just reach out to us with your order details. Our support team will guide you through the next steps.
Once your request is reviewed:
- You will receive return instructions
- A return authorization (if applicable) will be shared
- The return address will be provided
Please ensure the item is packed properly to avoid any damage during transit.
What Happens After We Receive Your Item
After the returned product reaches us, it will go through a quality check. Based on the inspection:
- Approved returns will be processed for a refund or exchange
- If the product does not meet return conditions, the request may be declined
You will be informed about the status once the review is completed.
Refund Timelines & Method
If your return is approved:
- Refunds are initiated within 3–5 business days
- The amount will be credited to your original payment method
Please note:
- Any shipping charges paid at the time of order are generally non-refundable
- In cases of damaged or incorrect products, shipping costs will be covered by us
Exchanges
If you prefer a replacement instead of a refund:
- You can request an exchange for the same or similar product
- Exchanges are subject to stock availability
- Any price difference will be adjusted accordingly
If You Receive a Damaged or Incorrect Product
In such cases, we recommend contacting us within 24 hours of delivery with clear details or images.
We will ensure a quick resolution, which may include:
- Replacement of the product
- Full refund, including any shipping charges
Important Things to Keep in Mind
To ensure a smooth return process:
- Items must not be used, washed, or altered
- Original packaging and tags should be intact
- Returns that do not meet our guidelines may not be accepted
Need Help?
If you have any questions or need assistance, feel free to contact us:
SVAPNCLOTH PRIVATE LIMITED
📍 Second Floor, R-25 Rita Block, Shakarpur,
East Delhi, Delhi – 110092, India
📞 +91 7620510379
📧 info@svapncloth.in | svapncloth31@gmail.com
